Privacy
Policy

Last updated: January 1, 2025 · SolarAbility LLC · info@solarability.com

SolarAbility LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit solarability.com or engage with our services.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, phone number, and address when you submit a quote request, contact form, or referral
• Property information — address and details about your home or business relevant to solar installation
• Usage data — basic website analytics such as pages visited and time on site (collected anonymously)
• Communications — records of emails, calls, or messages you send us

2. How We Use Your Information

We use your information to:

• Respond to quote requests and inquiries
• Schedule and perform solar installations and services
• Process referrals and pay referral rewards
• Send service updates, appointment reminders, and follow-up communications
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who assist in delivering our services (e.g., permit offices, utility companies for interconnection)
• The Illinois state solar program administrator if you participate in the state solar incentive program
• Legal authorities if required by law

4. Data Retention

We retain your information for as long as necessary to provide services and fulfill legal obligations. Project records are typically retained for 7 years in accordance with Illinois contractor licensing requirements.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us at info@solarability.com. We will respond within 30 days.

6. Cookies

Our website may use basic cookies for analytics purposes. You can disable cookies in your browser settings. We do not use cookies for advertising or tracking across third-party sites.

7. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach affecting your information.

8. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or your personal information:
SolarAbility LLC
Email: info@solarability.com
Illinois — Serving Statewide